Privacy Policy

Overview

This Privacy Policy describes how Denise Hooks, MS, LPC ("we," "us," or "our") collects, uses, and protects information you provide when you use this website or submit an inquiry for a PTSD nexus letter evaluation.

By using this website or submitting a contact form, you agree to the practices described in this policy. If you do not agree, please do not submit your information.

Information We Collect

Information You Provide

When you submit a consultation request through our contact form, we collect:

• First and last name
• Email address
• Phone number
• State of residence
• VA claim status
• Any additional details you voluntarily include in the description field

Information Collected Automatically

When you visit this website, we may automatically collect certain technical information including:

• IP address and general geographic location
• Browser type and version
• Pages visited and time spent on the site
• Referring website or search terms

This information is collected through Google Analytics and Google Ads tracking tools to help us understand how visitors find and use this site.

How We Use Your Information

We use the information you provide solely to:

• Contact you to follow up on your consultation request
• Determine whether you may be a candidate for our evaluation services
• Schedule and conduct your clinical evaluation if applicable
• Communicate about your evaluation, documentation, and delivery

We do not use your information for marketing, advertising, or any purpose unrelated to your evaluation request.

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties.

We may share limited information only in the following circumstances:

• Service delivery: With your Veterans Service Organization (VSO) or accredited claims agent, if you request that your nexus letter be delivered to them directly.
• Form processing: Contact form submissions are processed through Formspree, a third-party form service. Formspree's privacy policy applies to the transmission of your submission data. You can review it at formspree.io/legal/privacy-policy.
• Legal requirements: If required by law, court order, or governmental authority.

Data Retention

We retain contact form submissions and client records for a minimum of seven (7) years in accordance with professional licensing and documentation standards applicable to licensed mental health practitioners.

If you would like your information removed from our records prior to that period, please contact us. We will honor removal requests to the extent permitted by applicable law and professional obligations.

Cookies and Tracking

This website uses cookies and similar tracking technologies through Google Analytics and Google Ads. These tools help us understand website traffic and measure the effectiveness of our advertising.

Google Analytics collects anonymized data about your visit. It does not identify you personally. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

Most browsers allow you to control cookies through their settings. Disabling cookies may affect the functionality of some website features.

Security

We take reasonable administrative and technical measures to protect the information you submit. However, no method of transmission over the internet is 100% secure. We cannot guarantee the absolute security of your information.

We do not store payment information. All payments, if applicable, are processed through secure third-party payment processors.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal and professional retention obligations
• Opt out of any non-essential communications at any time

To exercise any of these rights, contact us using the information below.

Children's Privacy

This website is intended for adults (18 years of age and older). We do not knowingly collect personal information from individuals under 18. If you believe a minor has submitted information through this site, please contact us immediately and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. Continued use of this website after any changes constitutes your acceptance of the updated policy.

We encourage you to review this page periodically.

Disclaimer

This website provides information about independent clinical evaluation services for VA disability claims documentation. This service is not affiliated with, endorsed by, or connected to the Department of Veterans Affairs. No outcome is guaranteed. Results reported by clients are individual experiences and do not constitute a guarantee of any specific VA decision.